Privacy Statement

Wael Pharmacy W.L.L. commits to protect your privacy and personal information subject to the provisions of this Privacy Statement. This Privacy Statement explains our privacy policy with respect to certain personal information in our website

Wael Pharmacy Co. W.L.L. (referred to as “Wael”, "we", “us” or “our” in this privacy statement) is a distributor of healthcare products in Bahrain incorporated in the Kingdom of Bahrain.

Wael is committed to ensure that your privacy is protected and any personal data/information that you share with us is secured and protected in accordance with the provisions of Bahrain’s Personal Data Protection Law, 2018 and this privacy statement.

This privacy statement describes our policy for handling your personal information. You should be aware that this privacy statement does not apply to any third parties’ collection and handling of data.

Wael Pharmacy may use your personal information for a variety of regulatory and business purposes. These include, but are not limited to:

  • Verifying your identity and processing your applications/forms/agreements.
  • Processing transactions/orders effectively for products and services.
  • Informing you about our products and services which we consider may be of interest to you and may benefit you.
  • Dealing and responding to requests, enquiries or complaints and other customer care related activities.
  • General administrative, research and business purposes.
  • Ensuring adherence to legal and regulatory requirements.

  • Personal information herein means your personal information which contains identifiable data such as name, date of birth, home address, ID number, telephone number, e-mail address, and which can be preserved by means of computer media, document, or other information devices.

    We may collect sensitive personal information such as nationality, passport number, health and medical data etc. and in such cases, we shall process such personal information only after securing your explicit consent or as part of our business agreement/ prospective business arrangement with you.

    Collection and use of personal information:

    To enable Wael Pharmacy to provide you with any information about our products and services, and as part of/to enter into any business arrangement, you may be asked to provide your personal information to our team. In such case, Wael Pharmacy is informing you through this Privacy Statement of the purpose of collection and use of your personal information.

    If you do not want to provide your personal information, you can refuse to provide it. However, in that case, we may not provide some of the services for which we may need personal information.

  • General collection:

    Wael pharmacy may collect personal information when you visit our pharmacy outlet or offices in person or while interacting with us through any modes of communication such as emails, post etc. for business purposes.

  • Collection through Website - Statistical processing:

    Wael Pharmacy may collect certain information about your visit, such as the date and time of your access to Wael pharmacy’s website, for the purpose of improvement of this website. Such information will be statistically analyzed and compiled, but no personal information will be included there.

  • Cookie:

    We may collect information using Cookies. Cookies are small pieces of information stored on your browser which sometimes follow the movements of visitors on the website and tell us how the website and our services are being used, this information helps us improve your experience while browsing through our website.

    You can set your browser to accept all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

You may receive marketing communication from us provided you have requested such information and have not opted out of receiving the same. Please note that we shall secure your express opt in consent before sharing your personal information with any third party for marketing purposes. You may direct us or third parties to stop sending marketing messages at any time, by reaching out to us.

We do not engage in any profiling activities with your personal data. We do not use any automated processes to make decisions about you which produce legal or significant effects concerning you.

Unless otherwise stipulated herein, Wael Pharmacy will not disclose any personal information to any third party, except business contractors or subsidiaries, without your prior consent. However, Wael Pharmacy may disclose your personal information without your consent when cooperating with requests or orders from any judicial, administrative, governmental, or other public agencies or bodies, or when acting in accordance with any applicable laws or regulations.

We may use contractors and service providers to process your information on our behalf for the purposes described in this Privacy Statement. We contractually enforce that contractors and service providers keep information secure and confidential. We do not allow them to share or use your information without our prior authorization. Where you have an independent relationship with these service providers their privacy policies will apply.

Wael Pharmacy will not be liable or responsible for any losses, expenses, or damages in relation to any personal information in any third parties’ websites linked to or from this Wael Pharmacy website. Wael Pharmacy recommends you confirm each privacy statement on such third party’s website(s).

  • Control System

    As for control of your personal information, Wael Pharmacy will assign one or more persons in charge for the control and security of your personal information and keep all your personal information under controlled and secured environment. Wael Pharmacy will take necessary and appropriate measures to prevent all your personal information from not only leakage, but also unauthorized outside access.

  • SSL

    Wael pharmacy use SSL (Secure Socket Layer: an industry-standard security function that encrypts and transmits information online) to ensure that personally identifiable information that you sent to Wael Pharmacy through the Internet should be kept secured.

  • We do not seek to collect personal information of children under the age defined in respective and applicable jurisdiction(s). If ever such children data is collected for the purpose of the services or products requested by you, we will secure explicit consent from the parent or legal guardian for the legitimate process.

  • We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements and as per the legitimate requirements of our Principal suppliers. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

    Aspects such as the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements will be considered for determining the retention period.

  • We may transfer your personal information or sensitive personal information collected, stored, processed by us to any other entity or organization located in Kingdom of Bahrain or outside its jurisdiction only in case it is necessary for providing services to you or for assisting in protecting the operation of Wael Pharmacy networks and systems in accordance with applicable laws, or if you have consented (at the time of collection of information) to the same.

  • You may exercise the following rights concerning your personal information:

    • You may request access to your personal data, enabling you to receive a copy of the personal data we hold about you and verify if it is being processed lawfully. You also have the right to know, whether we are processing any of your personal information.

    • You may request the rectification of personal information that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

    • You may request the erasure of your personal information, whereby you can seek the deletion of personal information when it is evident that no legitimate reason exists for us to hold such information and continue processing it.

    • You may object to the processing of your personal information and the processing of personal information shall not commence or it shall be barred from processing only when such processing may lead to unwarranted substantial damage to you, or to others.

    • You also have the right to object to where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information that override your rights and freedoms. You may withdraw your consent at any time where we are relying on our consent to process your personal data. However, this will not affect the lawfulness of any process carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. If you wish to exercise any of the rights set out above, please contact us.

  • We shall strive to respond to your requests free of charge concerning your personal information within the 10 working days. You will not usually have to pay a fee to access your personal data (or to exercise any of the other rights). However, to exercise the right to access personal information and hence know, whether it is being processed by us, we may respond within 15 working days.

    In case your request is deemed legitimate, we shall not commence the processing of your personal information or halt such processing immediately.

  • Wael Pharmacy may, at any time, update, review and revise this privacy statement to make protection of your personal information more effective, or in accordance with any applicable laws and regulations. Notifications of all such changes will be given on this page.

  • If you have any questions or complaints about this Privacy Statement, our privacy and information handling practices, you can contact us through:

    Email ID:

© Copyright 2021 Wael Pharmacy Co. W.L.L.