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Product Safety (Pharmacovigilance / Medical Device vigilance) and Product Quality Complaint Reporting

If you would like to report any Adverse Event (e.g. Medication side effect, Device incident) and/or Product Quality Complaint related to any of Wael Pharmacy distributed product, please call : +973 1737 7070(24 x 7 voice mail box) or email us at : pv-pqc@waelpharmacy.com

Please note that any personal data will be treated with full respect of your privacy and may be shared with related regulatory agencies and our business partners, you have the right to access, amend, delete, suppress, or correct your personal health information. If you wish to exercise any of these rights, please contact us using the contact information provided above.

سلامة المنتجات (التيقظ الدوائي / يقظة الأجهزة الطبية) التقارير والشكاوى المتعلقة بجودة وسلامة المنتجات

Compliance Reporting

Wael Pharmacy is committed to conducting business with integrity and maintaining the highest standards of ethics, compliance, and anti-bribery.

If you are a customer, supplier, contractor, business partner, or other third party and become aware of a suspected compliance, ethical, or anti-bribery violation, we encourage you to report your concern through the reporting channel below:

Email:compliance_reporting@waelpharmacy.com
Phone:+973 1737 7164

All reports made in good faith will be handled confidentially, reviewed promptly, and investigated as appropriate. Wael Pharmacy does not tolerate retaliation against anyone who reports a concern in good faith.